Shipping Times & Charges
Playground Equipment AtoZ ships all items after payment has been made. We accept credit cards, checks, money orders, and Purchase Orders from public schools and government institutions. Many of our smaller playground products ship out within 1-3 days such as: balls, ropes, carts, parachutes, etc. Large playground structures typically take 3-6 weeks. Some items may be delayed depending on stock availability. In case of backorders beyond timre frams stated previously, we will contact you to advise of the backordered playground equipment status. Note: If your order contains multiple items, you could receive separate shipments. Shipping rates DO NOT include additional charges to locations outside of the contiguous US. If you would like to know freigh amounts prior to check-out, please contact us for these additional fees, otherwise a representative will contact you once your order is received. We will not make any charges from Playground Equipment AtoZ until you approve any additional freight charges.
Most of our items will ship based on a STANDARD size/weight and will be charged at a percentage of your total purchase, as show during check-out and on your emailed order confirmation. Many of our smaller products are considered non-freight and will ship UPS or FedEx.
PLEASE NOTE: If the item number contains a '*' in the item number or your item(s) description stated, 'OS1/OS2', 'Additional Shipping Charges Apply', or 'Truck', additional shipping fees for these odd-size/weight items may require us to contact you for approval. Note: It is typically no more than 20% of purchase price. If you are located outside of the 48 contiguous states, there will be additional shipping charges that we must quote via phone or email only. If your order is placed without a shipping quote, we will email or phone you with additional charges.
Playground Equipment A to Z orders items directly from the manufacturer or supplier warehouses. Understand that we cannot control manufacturer inventory levels, but our Playground Equipment AtoZ associates will do our best to notify you if an item you have purchased is on backorder ASAP. PLEASE CHECK YOUR PACKING SLIP TO SEE IF AN ITEM IS ON BACKORDER BEFORE YOU PHONE CUSTOMER SERVICE. Backordered items may be canceled by calling us: 1-800-953-AtoZ.
Return Policy & Warranty
You are responsible for verifying and inspecting all shipments at the time of delivery. If you are not pleased with the condition of the shipment, make a note of it on the bill of lading before the freight carrier leaves, or refuse the shipment. We require that you report such items within 48 hours from receipt. Please call us at 1-800-953-2869.
Returns will not be accepted without prior authorization from us. When requesting authorization to make returns, please include your name & invoice date. Returns are subject to additional shipping and/or restocking fees. Contact us for the exact return/exchange policy as each manufacturer will vary.
Commercial Playground Structures:
Upon receipt of your structure or equipment, you will have 10 days to verify all parts (nuts, bolts, etc.) are accounted for, and to report a shortage. You will not receive, free of charge, additional parts if you fail to call after this time frame. The large 'Modular' equipment has a warranty as follows:
• LIMITED LIFETIME WARRANTY on steel support posts and clamps.
• 15 YEAR LIMITED WARRANTY on main support materials and decks.
• 10 YEAR LIMITED WARRANTY on all plastic components.
• 1 YEAR WARRANTY on all products not listed.
Please call us for specific playground warranty information at: 1-800-953-AtoZ
10% - 30% restocking fee will apply on all returns. Shipping costs are not refundable and return shipping fees are purchasers responsibility.
Most orders placed cannot be cancelled and will be subject to a 10% - 30% restocking fee (if items were ordered and shipped). These policies vary by manufacturer. Shipping charges incurred for returning items may be the responsibility of the customer.